General Terms of Trade
§ 1 Scope and Supplier
These terms and conditions apply to all orders made by the consumer via the online shop
Musik Produktiv GmbH & Co. KG
Trade register: HRA 4137
Managing Director: Saskia Zierenberg
here after reffered to as MP-shop.
A consumer is any natural person who enters into a transaction for a purpose that is neither commercial nor can be attributeed to independent vocational activity.
Monday to Friday 10:00 am - 06:00 pm and Saturday 10:00 am - 4:00 pm
Phone: +49 (0) 54 51/9 09-0
§ 2 Contract
§ 2.1 The product descriptions in the online shop are used to make an offer to buy. By clicking the button Add to Cart you make a binding offer to purchase. The sale of our products are only for private use in commerical quantities.
§ 2.2 We can accept your order by sending a seperate order confirmation by e-mail or by delivering the goods within five days. The confirmation of receipt of the order is made by an automated e-mail immediately after placing your order and does not constitute acceptance of the contract.
§ 2.3 If our order confirmation contains clerical or typographical errors, or our pricing contains errors due to technical reasons, then we are entitled to cancel the order. Payments already made will be refunded immediately.
$ 4 Shipment costs
The shipment costs can be found at our shipment costs with detailed information about every supplier country.
§ 5 Conditions of delivery and retention for self-supply
§ 5.1 The shipment will be carried out depending on the country of delivery with DHL or UPS. Bulk goods will be shipped by a conveyance.
§ 5.2 Country-specific details about the shipper, the time of delivery, potential transport costs (bulk goods) etc. can be found at our detailed delivery informations.
Important information regarding bulk goods: The carrier announces his arrival by contacting you by phone Avis. The truck driver is only responsible fort he shipment through your front door or drive. He is not responsilbe to carry the items upstairs. This is not part of the contract with a conveyance for individually packaged goods. Thus, please take care for somebody who can help you to carry the items into your house by the time the shipment arrives (for example your neighbor).
§ 5.3 If not all of your ordered items are in stock we are able to deliver a part of them on our costs, only if this is reasonable for you.
§ 5.4 If the delivery is not possible after trying three times because of your fault, for example because you are not at home, we can cancel the contract. Your payments will be reimbursed immediately.
§ 5.5 If the ordered item is not in stock because of the fault of the distributor, we can cancel the contract. In this case we will inform you immediately and try to find an assimilable product with you. If there is no alternative product for you, we will reimburse your money directly.
§ 6 Terms of payment
§ 6.1 Payment shall be made either in advance, by credit card or PayPal. Payment methods may differ in foreign countries.
§ 6.2 In case of advance payment, we will provide our bank details in the order confirmation. The invoice is to be paid within 10 days to our account. When paying by credit card, your account will be debited upon delivery of the goods.
§ 6.3 In default of payment, interest will be charged at the base rate plus 5%. We reserve the right to claim for higher ammounts.
§ 6.4 A right of set off is available if your claims are legally established in court, or are undisputed and acknowledged by us in writing.
§ 6.5 You can withold payment only if the claims arise from the same contract.
§ 8.2 Non-returnable products include goods made to the consumer’s specifications or clearly personalised; copyrighted products like audio or video recordings or computer software if they are unsealed by the consumer; newspapers, periodicals or magazines.
§ 8.3 Goods should be returned and re-packed in the original packaging as received complete AS NEW condition (for example, if the packaging as been opened to examine the product, you must have done so without damaging the packaging or the product in any way).
§ 8.4 Please include the provided return of goods form with the returned goods.
§ 8.5 Please call us to inform that the goods are being returned.
§ 8.6 Note that the requirements in paragraphs 8.3 to 8.6 are not prerequisites for the right to cancel.
§ 9 Transportation damages
§ 9.1 If goods are delivered damaged, please report the damage immedately to the carrier and to us as soon as possible.
§ 9.2 Failure to report damage to the carrier does not influence your statutory warranty rights, but help us make our claims against the carrier or transport insurance carrier.
§ 10.a 5 Year warranty for designated products
Musik Produktiv offers a 5 year warranty on specified products via our online shop, catalog, and promotional offers.
This warranty is subordinated to the manufacturer's warranty and applies only to products purchased from Musik Produktiv GmbH & Co. KG.
A proof of purchase will be required for this 5 year warranty.
Frequently Asked Questions
How does the shopping basket work?
Products can be added to the shopping basket by clicking Add To Cart. You can view your shopping basket at any time by clicking the Shopping Basket button, and products may then be removed form the basket. If you want to buy the products in your shopping bsket, click the Checkout button.
Do I need to register?
After proceeding to Checkout, you are asked to enter your data. Mandatory fields are marked with an asterisk. You can optionally create an account with us, and make future orders by entering your name and password, without having to re-enter your data.
When does my order become binding?
By clicking the Order button, you complete the ordering process. The process can be canceled at any time by closing the browser window.
Should I save my order?
No need to save the order as we send you an e-mail with order information and terms and conditions. If you have established an account with us, you can go to the customer login area and view your order.