General Terms of Trade
§ 1 Scope and Supplier
These terms and conditions apply to all orders made by the consumer via the online shop
Musik Produktiv GmbH & Co. KG
Trade register: HRA 4137
Managing Director: Saskia Zierenberg
here after reffered to as MP-shop.
A consumer is any natural person who enters into a transaction for a purpose that is neither commercial nor can be attributeed to independent vocational activity.
Monday to Friday 10:00 am - 06:00 pm and Saturday 10:00 am - 4:00 pm
Phone: +49 (0) 54 51/9 09-0
§ 2 Contract
§ 2.1 The product descriptions in the online shop are used to make an offer to buy. By clicking the button Add to Cart you make a binding offer to purchase. The sale of our products are only for private use in commerical quantities.
§ 2.2 We can accept your order by sending a seperate order confirmation by e-mail or by delivering the goods within five days. The confirmation of receipt of the order is made by an automated e-mail immediately after placing your order and does not constitute acceptance of the contract.
§ 2.3 If our order confirmation contains clerical or typographical errors, or our pricing contains errors due to technical reasons, then we are entitled to cancel the order. Payments already made will be refunded immediately.
$ 4 Shipping costs
§ 4.1 For shipments within Germany we do not charge freight or shiipping costs on orders greater than EUR 35.00.
§ 4.2 Paying by Cash on Delivery attracts an additional fee of EUR 2.00 payable to the delivery agent. Other taxes and costs are not incurred.
§ 5 Delivery
§ 5.1 Delivery within Germany is with DHL. Heavy and bulky goods may be shipped. The carrier will telephone ahead to confirm delivery.
§ 5.2 Time of delivery, unless otherwise stated in the offer, is 2 – 5days depending on whether delivery is by DhL or freight forwarder.
Note: Shippig costs are for standard shipments. Delivery is limited to the driveway for the first door. The driver is not obliged to carry the goods up stairs or floors. Therefore, make sure someone is present to take possession of large and bulky goods.
§ 5.3 If all ordered items are not in stock, we are entitled to make partial delivery at our expense, as far as is reasonable.
§ 5.4 If you fail to be present three times when the goods are attempted to be delivered, we can withdraw from the contract. Payments will be refunded immediately.
§ 5.5 If the product is not available, we can withdraw from the contract. In this caswe, we will inform you immediately and may propose to supply a comparable product. If you choose not to accept the alternative product, payments will be refunded immediately.
§ 6 Terms of payment
§ 6.1 Payment shall be made either in advance, cash on delivery, credit card, debit card, bank transfer and PayPal.
§ 6.2 In case of advance payment, we will provide our bank details in the order confirmation. The invoice is to be paid within 10 days to our account. When paying by credit card, your account will be debited upon delivery of the goods.
§ 6.3 In default of payment, interest will be charged at the base rate plus 5%. We reserve the right to claim for higher ammounts.
§ 6.4 If you pay by direct debit, you must bear any costs that arise as a result of reversing a payment due to lack of funds, or due to incorrect data supplied by you to the bank.
§ 6.5 A right of set off is available if your claims are legally established in court, or are undisputed and acknowledged by us in writing.
§ 6.6 You can withold payment only if the claims arise from the same contract.
§ 8.2 Non-returnable products include dopyrighted goods (all software media and sample Cds) where the packaging has been unsealed and/or the product has been registered unless the product is faulty, products that are made to your specification or customised specifially for you, contact products for Health and Safety reason such as microphones, headphones, earphones, in-ear monitoring devies, brass and woodwind mouthpieceds that have been used or where the hygeienic seal has been removed or broken.
§ 8.3 Goods should be returned and re-packed in the original packaging as received complet ÁS NEW condition (for example, if the packaging as been opened to examine the product, you must have done so without damaging the packaging or the product in any way).
§ 8.4 Please include the provided return of goods form with the returned goods.
§ 8.5 Please call us to inform that the goods are being returned.
§ 8.6 Note that the requirements in paragraphs 8.3 to 8.6 are not prerequisites for the right to cancel.
§ 9 Transportation damages
§ 9.1 If goods are delivered damaged, please report the damage immedately to the carrier and to us as soon as possible.
§ 9.2 Failure to report damage to the carrier does not influence your statutory warranty rights, but help us make our claims against the carrier or transport insurance carrier.
§ 10.a 5 Year warranty for designated products
Musik Produktiv offers a 5 year warranty on specified products via our online shop, catalog, and promotional offers.
This warranty is subordinated to the manufacturer's warranty and applies only to products purchased from Musik Produktiv GmbH & Co. KG.
A proof of purchase will be required for this 5 year warranty.
Frequently Asked Questions
How does the shopping basket work?
Products can be added to the shopping basket by clicking Add To Cart. You can view your shopping basket at any time by clicking the Shopping Basket button, and products may then be removed form the basket. If you want to buy the products in your shopping bsket, click the Checkout button.
Do I need to register?
After proceeding to Checkout, you are asked to enter your data. Mandatory fields are marked with an asterisk. You can optionally create an account with us, and make future orders by entering your name and password, without having to re-enter your data.
When does my order become binding?
By clicking the Order button, you complete the ordering process. The process can be canceled at any time by closing the browser window.
Should I save my order?
No need to save the order as we send you an e-mail with order information and terms and conditions. If you have established an account with us, you can go to the customer login area and view your order.