|
The Order
 Order with ease online
... you can find our current prices and lots of information at your fingertips: Here you can go to our shop!
Order per E-mail
You really didn't manage to find a certain item in our Online-shop? If you didn't manage to find a specific item, simply send an email to our order-centre or to the appropriate specialist department.
Order-acceptance by telephone
You prefer to order by phone? Then simply call our order hotline: +49 (0) 5451 - 909 350 for English-speaking
Direct telephone connections ...
... and straight away you'll have the right specialist on the line, most of whom also speak English.
Here you will find a list of their extension numbers.
... or per fax
Here you will find a list of the fax numbers.
... or simply use the order-card or order-form that can be found at the back of our Catalogue!
Minimum order amount
For orders within Germany there is no minimum order, you can even place very small orders at fair shipping rates. For abroad orders there is a minimum order amount of Euro 50,-, due to the higher handling costs.
  Means of Delivery
DHL (Deutsche Post)
DHL is our partner for standard shipping of parcels up to 31, 5 kg weight and a max. length of 2 m (Germany only).
Delivery days are all working days (Monday to Saturday) The driver will deliver directly to your doorstep and if you are not at home you will be notified at which DHL station you can pick up the package. DHL stations are normally in the German post office. In remote areas DHL is delivered by the postman.
If your parcel cannot be delivered, it will be stored in your nearest DHL branch or post office for the period of 7 working days. COD fees can be paid when picking up your parcel.
Please note: All COD parcels are charged with a transfer fee of € 2,00 by DHL/Post!
UPS (United Parcel Service)
Our partner for all EU orders is UPS. UPS offers an outstanding tracking and tracing and EU orders arrive within a few days.
Shipping services
Heavy or bulky goods, or goods loaded on pallets, (such as large speakers, heavy guitar amps, large keyboards, racks, casings etc) will usually be sent with a dispatch service. The arrival will be announced by the dispatch company by phone.
Important notice: The shipping service will be charged as a normal delivery. The truck driver however will dispatch the goods to the first door on ground level and no further, as this is not part of the shipping contract. Please make sure that you are present on the time of arrival and according to the size and weight of the goods have helping hands to assist you.
Express ... and more
Our hotline (versand@musik-produktiv.de or Tel. +49 (0) 5451 - 909 108) will help if you need express shipping or have other special wishes. A DHL Express parcel within Germany will cost around 15,- bis 30,- € more, depending on the weight. This is a relative cheap way to have your new gear or spare parts next day. (Only possible if on stock and within a certain size and weight parameter).
If you have submitted an E-mail address to us in your order, you will automatically receive a confirmation mail containing information to the shipping date and the method of shipment. If sent via UPS or DHL we will send you a track and trace number, so you can check the status of your delivery at all times online.
Furthermore you can always call us on Tel: +49 (0) 5451 – 909 108 to get information to your shipment.
Delivery
Information regarding postage rates, delivery times and the possible methods of payment, can be found on our interactive delivery overview.
Methods of Payment
How would you like to pay??
Cash on Delivery:
This is the standard method of payment within Germany, which will automatically be designated if you do not select an alternative method. Delivery personnel will collect payment on delivering the parcel. Abroad this payment will be in the local currency. However, this method of payment is not available in all countries.
By credit card:
Payment is possible with a VISA, Eurocard/ Mastercard, or with an Amercian Express card.
Please always enter the complete card number, usually 16-digits, as well as the card validation code (CVC2)). Please enter the expiry date of your credit card. In this way you can make processing easier. We reserve the right to request copies of the credit card and passport/ ID by larger invoice amounts, and may also carry out a credit-assessment.
Prepayment:
If you have chosen prepayment as your method of payment, we will send you an order confirmation respectively a prepayment invoice as an E-mail. All information needed is included in this invoice.
Please transfer the Total amount as stated on the invoice upon receiving it. Please don’t forget to include the order number when transferring the money to the given bank account.
We will ship upon receiving the payment.
The Invoice
You will find the invoice attached to the outside of your parcel. All individual items will be listed including the actual VAT amount. In this way, you can see at a glance how much you have been charged.
Terms of Warranty and Guarantee
A 24 Months Warranty für alle neuen Waren ab Auslieferung an Sie. (Gefahrenübergang).
The guarantee for the product is according to the terms of the manufacturer.
The nature and extent of the guarantee can be found together with the appropriate descriptions of the goods.
|